PAYMENT

What Payment Methods Are Accepted?

Sol Amber Group is pleased to accept the following credit cards as convenient means of payment: Master Card, Visa Also Sol Amber Group accepts the following payment methods : Paypal, Swift Bank Payment , Western union / Moneygram In order to ensure that your shopping experience is simple and secure, order and payment transactions online through the Sol Amber Group are processed using a secure server. Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.

SHIPPING

What Shipping Methods Are Available?

Sol Amber Group send all orders to customers using shipping company that provide tracking number . All parcels have 100% insurance . In case of any trouble with your order we send full refund or replace your item to another , after client affirmation

When will my order be shipped?

We typically ship within 24 hours of placing your order. However, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays or Sundays.

Do You Ship Internationally?

Yes sure we ship worldwide

How Long Will It Take To Get My Order ?

Regular delivery time takes about: US - 7-15 working days Arabian Countries - 7-20 working days Canada - 14-25 working days (Canada Post don't scan tracking numbers) EU - 9-15 working days (excluding Italy and Germany 10-25 working days) UK - 7-20 working days Australia and NZ - 15-30 working days (Australia Post don't scan tracking numbers) Other - 10-30 days.

Can you ship my order with fast post ? DHL/EMS and others

Unfortunately we cannot send your order by DHL and Aramex direct because of restrictions in our country about sending amber goods and jewels by post . We are searching the way how to fix it right now .

ORDERS & RETURNS

How Can I Cancel Or Change My Order?

If you need to cancel or change an order you should contact us within 12 hours of when you place your order

How Do I Track My Order?

You can check location of your order at our website . Feel out the form "Track your order" that is in the top of the site .

How Can I Return a Product?

Change of heart? No problem, we accept returns within 30 days after delivery. We have free returns worldwide
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